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Phone: +32 (0)51 69 95 05
Email: galler@frucon.net
Fax: +32 (0)51 69 68 37
Office Hours for our Online Store:
Int: Monday - Friday: 8AM - 6PM (GMT+1)

frequently asked questions


1. How can I order two gifts to be delivered to a different address/ same address?
1.1. Send several gifts to ONE destination, ONE RECIPIENT
  • - Select your first gift and put it in the shopping cart.
  • - Notice the button at the right bottom of your cart "Add Another Item".
  • - Click on it.
  • - Select a new gift and you will see an option next to Delivery to send the gift to "Same Address - Same Recipient". Put the radial button there and add to shopping cart. Repeat for all gifts.
  • - When you use this system you will optimize your shipping and handling cost.
1.2. Send several gifts to ONE destination, SEVERAL RECIPIENTS
  • - Select your first gift and put it in the shopping cart.
  • - Notice the button at the right bottom of your cart "Add Another Item".
  • - Click on it.
  • - Select a new gift and you will see an option next to Delivery to send the gift to "Same Address - Different Recipient". Put the radial button there and add to shopping cart. Repeat for all gifts. Use this process even when ordering the same gift (do not just increase quantity in shopping cart).
  • - When you use this system you will optimize your shipping and handling cost.
1.3. Send gifts to SEVERAL destinations, SEVERAL RECIPIENTS
  • - Select your first gift and put in the shopping cart.
  • - Notice the button at the left bottom of your cart "Add Another Item".
  • - Click on it.
  • - Select a new gift and, if necessary, a different destination country in the proposed list, and you will see an option next to Delivery to send the gift to "Different Address - Different Recipient" Put the radial button there and add to shopping cart. Repeat for all gifts.
2. Can I add a personal message to my gift?

Yes. You will be able to add a personal gift message while you enter the address details of the recipient. Your personal gift message can be up to 1024 characters.

3. Is it possible to cancel the order?

Yes, it is possible to cancel your order, as long as the parcel has not been shipped yet. Please contact our Customer Service as soon as possible.

4. Is it possible to pay online and collect in a store?

Unfortunately it is not possible to order online and collect the chocolates in a store.

5. Is there a gift wrapping?

There is no special gift wrapping. The items are shipped as they are displayed on the website.

6. Is there any billing information, pricing or invoice included in the box?

No, we never include invoices with gifts. The biller will receive the invoice by e-mail once the package has been shipped.

7. I need to correct or check an order that I just placed.

You can review all order details and take action at your account. Changes you can make at the account center:
- Change the gift message (only if the gift has not been packed or shipped)
- Edit your contact name, address and phone number
If the system does not allow you to make any of these changes, please call or email the Customer Service team for further assistance.

8. When will my gift be delivered?

We offer delivery Monday to Friday during business hours throughout Europe. Saturday delivery is currently offered in Belgium and France. The earliest delivery date is indicated if you click on the (?) next to the shipping method.

9. Can I request a specific hour of delivery?

Unfortunately this is not possible. We cannot predict the specific hours, our courier delivers during office hours.

10. Will the driver call before delivery to arrange a time?

Unfortunately it is not usual for shipping companies in Europe to call the recipient before delivery. Use of mobile phones in the field is considered a hazard to the driver. We apologize for any inconvenience this may cause. The phone number provided will be used by our staff or by the local depot of our delivery company to resolve any delivery issues that arose whenever possible.

11. Can you leave the gift at the door if no one is available?

As the majority of our deliveries are international deliveries, a signature is required for delivery. In case no one is present at the delivery address during delivery, our delivery company will leave a notice and the recipient should be able to arrange for a new delivery time. You can track this information directly in your account.

12. What companies do you use to ship the gifts?

We use professional local and global shipping companies such as UPS, TNT, DPD, and ChronoPost. The volume of gifts we ship throughout Europe on a daily basis allows us to offer premium shipping services at a very low cost for the European market.

13. Are you able to ship chocolates during warm weather/summer?

Yes, we can ship chocolates during warm weather and to warm climates all year long. We select the appropriate packing material so the chocolates remain nicely cool. When necessary we use Styrofoam packaging and frozen gel packs to ensure that your gift arrives in perfect condition. However, in extreme heat it's possible that only express shipping will be available on the website.


Do not hesitate to contact us if you have further questions.